At One Communications (Guyana) Inc. (‘ONE’) we are committed to safeguarding your privacy
and ensuring that your personal information is managed in a secure and responsible manner. This Privacy
Policy (‘the Policy’) outlines how we collect, use, disclose, and protect your personal data when you
interact with our telecommunications services, including our website and mobile applications. By using our
services or accessing our website, you agree to the practices described in this Policy.
This Policy has been developed in compliance with the Data Protection Act of Guyana and
other applicable laws and regulations. Please note that this Policy is to be read in conjunction with the
terms and conditions of any service(s) you are using.
This Policy does not apply to any third-party websites you may have access to or use
through our services. These third-party websites may collect and use information in ways that differ from
those set out in this Policy and therefore, ONE assumes no responsibility for their use of your
information.
1. INFORMATION WE COLLECT
ONE collects several types of information when you interact with our services.
This information may include:
a) Personal Information
i.
Contact Information: Name, email address, phone number,address
ii.
Account Information: Account number, billing details, service preferences
iii.
Identification Information: Government-issued ID numbers (e.g., National Identification Number,
Passport Number, Driver’s Licence, etc.) for identity verification purposes.
iv.
Payment Information: Credit card or debit card details, billing address, and other
payment-related information.
v.
Your preferences and interests, based on your correspondence with us or what we deduce from your
personal information.
vi.
The channel you use to sign up for and/or purchase our services.
b) Usage Data
i. Device Information: IP address, device type, operating system, browser type, and language
preferences
ii. Location Data: GPS-based or IP-based location information
iii. Identification Information: Government-issued ID numbers (e.g., National Identification Number,
Passport Number, Driver’s Licence etc.) for identity verification purposes
iv. Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to
enhance your browsing experience, analyze site traffic, and gather information about usage patterns.
See the “Cookies” section below for more details.
c) Communications Data
i. Customer Support Interactions: Records of your communications with our customer service teams,
including live chat, email, phone calls, and other support requests.
ii. Any other information which would help us to decide which of our products and services would best
suit your needs.
If you give us information about another person, perhaps when they receive a service you are paying
for, you are responsible for ensuring that they are aware that we will retain and process their
personal information in accordance with this Policy.
If you or your business applies for our services, we may register and check your details and the
details of persons with whom you have a financial link (and if you are a business that trades as a
partnership those of your business partners) with credit reference agencies to help us make credit
decisions about you.
You must also be able to disclose information about anyone else with whom you have a financial link.
Your details may be linked to records relating to one or more of those people. We may also check your
details with fraud prevention agencies. If you give us false or inaccurate information which leads us
to suspect fraud, we will record this, and details will be passed to fraud prevention agencies. Law
enforcement agencies may access and use this information. We and other organizations may also access
and use this information to prevent fraud and money laundering, for example, when:
i. Checking details on application for credit and credit-related or other facilities.
ii. your contact information including your billing address, telephone number, and email
address;
iii. recovering debt;
iv. checking details on proposals and claims for all types of insurance; and/or
v. checking details of job applications and employees.
These agencies will also use the records for statistical analysis about credit, insurance, and fraud.
We and other organizations may access and use the information recorded by fraud prevention agencies
from other countries.
ONE may collect information:
a) Directly from you:
i. when you purchase and/or use any of our products and/or services;
ii. when you communicate with us (e.g., when you apply to become our customer or if you contact us for
any inquiries, including calling our customer service representative);
iii. if you subscribe to our newsletters or other alerts; and
iv. if you take part in one of our researches, surveys or consumer panels, competitions, or prize
draws.
b) Indirectly from you when you:
i. visit and use our website, including by using cookies;
ii. use our network, services, and related products;
iii. access the internet; and/or
iv. download any of our software and/or mobile applications.
c) From organizations, such as:
i. credit reference and fraud agencies;
ii. data marketing agencies; and/or
iii. business directories.
2. HOW WE USE YOUR INFORMATION
ONE uses the information we collect for various purposes, including:
i. Provide Services: To create and manage your account, deliver telecommunications
services, provide billing, and offer technical support.
ii. To Process Payments: To process payments for services and prevent fraud.
iii. To Improve Services: To analyze and improve our services, website, apps, and
customer experience.
iv. To Communicate with You: To send account-related communications, service
updates, marketing materials (where permitted), and promotional offers.
v. To Comply with Legal Obligations: To comply with applicable laws and
regulations, respond to lawful requests, and protect our legal rights, including compliance with the
Data Protection Act of Guyana.
vi. To Ensure Security: To monitor, detect, and prevent fraudulent activities or other security
threats.
vii. To Conduct Analytics: To gather insights about how our users interact with our services,
allowing us to enhance our offerings.
viii. For the prevention and detection of criminal activity, fraud, and misuse of or damage to our
services or networks, and to prosecute those responsible, to defend our rights or property, or to
protect the rights and interests of our customers and users.
ix. To comply with applicable laws, regulations, court orders, government and law enforcement
agencies’ requests, to operate our systems properly, or to protect ourselves, our users, and
customers, or to resolve any customer disputes.
x. To send you newsletters. You can opt out of receiving our newsletters (below you will find more
information on opting out).
If you wish to opt out of receiving any newsletters and/or direct marketing communications, you can
do so at any time by following the instructions contained in the emails sent to you or by following
the directions on our website. Please note that it may take up to five (5) working days to process
your opt-out request.
3. SHARING AND DISCLOSING YOUR INFORMATION:
ONE may share your personal information in the following circumstances:
i. With Service Providers: We may share your data with trusted third-party service providers who
help us operate
our business, such as payment processors, marketing partners, customer support providers, and IT
infrastructure vendors.
ii. With Business Partners or Vendors: We may share your information with third parties
with whom we have partnerships to offer additional products or services that may be of interest to
you. These vendors must follow our express instructions in respect of the use of your personal
information and must comply with appropriate security measures to protect your personal information.
We may transfer your personal information to countries outside of Guyana, which do not always
provide the same level of protection as Guyana, for the purposes of providing you with our services.
If we do make such a transfer, we will ensure appropriate technical and administrative
organizational measures are in place to secure your personal information against loss and/or any
form of unlawful processing.
iii. For Legal Compliance: We may disclose your information to regulatory authorities,
law enforcement, or other parties as required by law, regulation, or legal process (e.g., subpoenas,
court orders), including compliance with the Data Protection Act of Guyana.
iv. In the Event of a Sale or Merger: If our company undergoes a business transition,
such as a merger, acquisition, or sale of assets, your personal information may be transferred as
part of the transaction.
v. With Your Consent: We may share your personal information with others if you have
given explicit consent to do so.
vi. Credit reference agencies.
vii. fraud prevention agencies;
viii. debt collection agencies;
vi. emergency services;
vii. our trusted business partners for research purposes, to identify and understand
general consumer trends and to understand better our customers.
Your information, including personal data, is processed at ONE’s operating offices and in any other
places where the parties involved in the processing are located. It means that this information may
be transferred to — and maintained on — computers located outside of Guyana where the data
protection laws may differ from those in Guyana. Your consent to this Policy followed by your
submission of such information represents your agreement to that transfer. ONE will take all steps
reasonably necessary to ensure that your data is treated securely and in accordance with this
Policy, and no transfer of your data will take place to an organization or a country unless there
are adequate controls in place, including the security of such data.
4. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in
this Policy, including for the purpose of complying with legal, accounting, or reporting
obligations. The retention periods for specific types of personal data may vary, and we will
securely delete or anonymize data when it is no longer required.
5. YOUR RIGHTS AND CHOICES
In accordance with the laws of Guyana, you may have certain rights regarding your personal
information, including:
a) Access: You may request a copy of the personal information we hold about you
b) Correction: You may request that we correct or update inaccurate or incomplete
information
c) Deletion: You may request that we delete your personal information, subject to
legal and contractual limitations
d) Opt-Out of Marketing Communications: You may opt-out of receiving promotional
emails or other marketing communications at any time by following the instructions in the
communication or by contacting us directly
e) Data Portability: In certain telecommunication services, you may request a
transfer of your personal data to another service provider
f) Withdrawal of Consent: If we process your data based on your consent, you can
withdraw your consent at any time by contacting us
To exercise any of these rights, please contact us using the information provided
in the “Contact Us” section below. We may require verification of your identity before processing
certain requests.
6. COOKIES AND
TRACKING TECHNOLOGY
We use cookies and similar tracking technologies to enhance your experience on
our website, analyze trends, administer the site, track users’ movement around the site, and gather
demographic information. You may manage cookie preferences through your browser settings, but please
note that disabling cookies may impact the functionality of certain features on our website.
7. SECURITY AND
PROTECTION OF YOUR PERSONAL INFORMATION
We implement a variety of security measures to protect your personal information
from unauthorized access, alteration, disclosure, or destruction. These measures include encryption,
access controls, secure networks, and physical security protocols. However, no method of transmission
over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security
of your data. Sometimes we use other organizations to process your personal information on our behalf.
However, we cannot guarantee that these practices will prevent every unauthorized attempt to access,
use, and/or disclosure. If ONE undertakes an external party to process your information on our behalf,
they shall be bound to comply with the appropriate security measures.
8. LOCATION SERVICES:
ONE may use your location information to deliver services to you. Location information (such as your
Cell ID) may be relayed to us and some of our partners when your phone is turned on or when you use
our services. This information may also be shared with the emergency services so that when you make an
emergency call, the emergency services are able to respond more quickly to the call.
Please note that cell ID location information cannot generally be used to pinpoint exactly where you
are. For example, it cannot be used to determine which house or shop you are in at a given time.
Instead, it offers an approximate location based on your position relative to the nearest mobile phone
masts. The accuracy of this information depends on how close you are to a mobile phone mast and is
likely to be more accurate in urban areas compared to rural areas. This location information may also
be used to provide you with services that are linked to your location, such as traffic reports and
entertainment listings.
You may receive certain passive location services in circumstances where you have adjusted settings
or activated certain features on your phone. For example, if your phone has ‘Bluetooth’ enabled, you
may receive messages from third parties located nearby. If you do not wish to receive these services,
we suggest you deactivate the relevant feature(s) on your phone or contact the third parties directly.
9. UPDATES TO THIS PRIVACY POLICY:
ONE may update this Privacy Policy from time to time to reflect changes in our practices,
technologies, or legal obligations, including compliance with the Data Protection Act of Guyana. When
we make significant changes, we will post an updated version on our website and provide notice of the
changes. We encourage you to review this Privacy Policy periodically to stay informed about how we
protect your information.
10. ACKNOWLEDGMENT:
BY ACCESSING OR USING THIS SITE, YOU ACKNOWLEDGE AND AGREE THAT YOU HAVE READ, UNDERSTAND, AND
CONSENT TO THE PRIVACY PRACTICES AND TO THE USES AND DISCLOSURES OF INFORMATION THAT WE COLLECT ABOUT
YOU THAT ARE DESCRIBED IN THIS PRIVACY POLICY, AND YOU AGREE TO BE BOUND BY THIS PRIVACY POLICY AND
TERMS OF USE.