{"id":1073,"date":"2025-05-21T08:31:01","date_gmt":"2025-05-21T08:31:01","guid":{"rendered":"https:\/\/onecommgroup.com\/gy\/?page_id=1073"},"modified":"2026-07-31T17:05:43","modified_gmt":"2026-07-31T17:05:43","slug":"complaint-process","status":"publish","type":"page","link":"https:\/\/onecommgroup.com\/gy\/complaint-process\/","title":{"rendered":"Complaint Process"},"content":{"rendered":"<h1>One COMMUNICATIONS (GUYANA) INC.<\/h1>\n<h1>Customer Complaint Process<\/h1>\n<p>At One Communications (Guyana) Inc. (\u2018One\u2019), we are dedicated to delivering high-quality services to our customers. In doing so, One welcomes the opportunity to address any general enquiries and\/or complaints our customers may have. This valuable feedback helps us to continuously enhance our customer satisfaction and service standards.<\/p>\n<p>The purpose of this Customer Complaints Process (\u2018the Process\u2019) is to outline the various channels available to the customer to make a general enquiry and\/or lodge a complaint, the information required from the customer should they wish to lodge a complaint and the process in place to have those complaints resolved in an efficient and prompt manner.<\/p>\n<p>This Process has been developed in compliance with the Telecommunications (Consumer Protection) Regulations 2020 and other applicable Laws and Regulations.<\/p>\n<h2>1. General Enquiries<\/h2>\n<p>Customers who may wish to make general enquiries or require information on One\u2019s products, application form, bill, or promotion can do so by:<\/p>\n<ul>\n<li>Chatting online by visiting <a href=\"https:\/\/onecommgroup.com\/gy\/\" target=\"_blank\" rel=\"noopener\">https:\/\/onecommgroup.com\/gy\/<\/a> and clicking \u201cChat with an Expert\u201d<\/li>\n<li>Visiting any of One\u2019s retail stores listed at <a href=\"https:\/\/onecommgroup.com\/gy\/store-locator\/\" target=\"_blank\" rel=\"noopener\">https:\/\/onecommgroup.com\/gy\/store-locator\/<\/a><\/li>\n<li>Speaking with a One Agent by calling 0663<\/li>\n<\/ul>\n<h2>2. Lodging of a Complaint<\/h2>\n<p>Customers can lodge a complaint by utilizing any of the channels listed below:<\/p>\n<ul>\n<li>Website: <a href=\"https:\/\/onecommgroup.com\/gy\/report-an-issue\/\" target=\"_blank\" rel=\"noopener\">https:\/\/onecommgroup.com\/gy\/report-an-issue\/<\/a><\/li>\n<li>Online Chat: <a href=\"https:\/\/onecommgroup.com\/gy\/\" target=\"_blank\" rel=\"noopener\">https:\/\/onecommgroup.com\/gy\/<\/a> and click \u201cChat with an Expert\u201d<\/li>\n<li>WhatsApp Chat: 620-2428<\/li>\n<li>Facebook Messenger: <a href=\"https:\/\/www.facebook.com\/OneCommguyana?mibextid=ZbWKwL\" target=\"_blank\" rel=\"noopener\">https:\/\/www.facebook.com\/OneCommguyana<\/a><\/li>\n<li>Email: <a href=\"mailto:customerexperience@onecommgroup.com\">customerexperience@onecommgroup.com<\/a><\/li>\n<li>Call Centre: 0663<\/li>\n<li>Retail Store: <a href=\"https:\/\/onecommgroup.com\/gy\/store-locator\/\" target=\"_blank\" rel=\"noopener\">https:\/\/onecommgroup.com\/gy\/store-locator\/<\/a><\/li>\n<\/ul>\n<p>To ensure timely and accurate resolution, when lodging a complaint, customers must provide the following details:<\/p>\n<ul>\n<li>First and Last Name<\/li>\n<li>Email Address<\/li>\n<li>Address<\/li>\n<li>Contact Number<\/li>\n<li>A clear statement of the complaint being raised<\/li>\n<li>Any documentation that supports the matter<\/li>\n<\/ul>\n<p>Once submitted, every complaint is time-stamped, logged, and assigned a Ticket Number, which is shared with the customer for reference and follow-up. The customer will also be provided with an estimated timeline for the resolution of their complaint.<\/p>\n<p>Upon receipt of the complaint, One will promptly initiate an investigation. During the course of the investigation, One&#8217;s representative will reach out to the customer for any additional details, outline next steps, perform tests, and\/or arrange a site visit, if necessary.<\/p>\n<p>Finally, once the complaint has been resolved, the customer will be notified of the outcome of the investigation by a representative of One. Customers can expect to be notified via phone call, SMS, email, or WhatsApp message.<\/p>\n<p>One will then update its records accordingly and proceed to close the Ticket.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>One COMMUNICATIONS (GUYANA) INC. Customer Complaint Process At One Communications (Guyana) Inc. (\u2018One\u2019), we are dedicated to delivering high-quality services to our customers. In doing so, One welcomes the opportunity to address any general enquiries and\/or complaints our customers may have. This valuable feedback helps us to continuously enhance our customer satisfaction and service standards. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1073","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaint Process | One Communications Guyana<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/onecommgroup.com\/gy\/complaint-process\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaint Process | One Communications Guyana\" \/>\n<meta property=\"og:description\" content=\"One COMMUNICATIONS (GUYANA) INC. 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