One Communications is updating the billing cycle for select residential customers with Phone, Cable and Internet services.

As part of this change, affected customers will move to a payment due date of the 30th of each month, effective with the billing pilot scheduled for November 30, 2026.

During the transition, affected customers may see prorated charges reflected on their bill. The existing one-month grace period before suspension will remain in place.

This change is part of our ongoing effort to simplify the billing experience and create a more consistent payment schedule across eligible One Communications services.

Our goal is to make billing easier to understand, manage and pay while building toward a future consolidated One Bill experience.

Customers affected by this change will receive additional communication from One Communications with information specific to their account.

For questions regarding your billing cycle, due date or prorated charges, please contact One Communications Customer Care.