Necessary structural work is being performed on the tower servicing the Crown Mountain and Nisky Center area of St. Thomas, which is causing reduced cell phone coverage in that zone.

No. This work only affects cell phone coverage in the immediate area. Your home internet, fiber, broadband, and landline services are not impacted.

Work is currently underway and should be completed by June 14. We will provide updates as they become available at https://onecommgroup.com/vi/

We recommend connecting to a stable Wi-Fi network when possible, for data services.

If you have an Apple iPhone, we recommend enabling Wi-Fi Calling. Go to Settings, tap Phone, tap Wi-Fi Calling, and toggle it on. This allows you to make and receive calls and texts over any stable Wi-Fi connection at no additional charge.

We understand this is an inconvenience and we appreciate your patience. Please contact our Customer Care team at 340-777-0663 to discuss your account and any available options.

You can follow updates at https://onecommgroup.com/vi/, follow us on Facebook and Instagram at Onecommvi, or contact our Customer Care team at 340-777-0663.

If you are unable to initiate a call while in the USA, make sure to have VoLTE and 5G activated on your phone. If you have an iPhone please follow these steps to enable VoLTE: "Settings > Cellular (or Mobile Data) > Mobile Data Options > Voice & Data > select VoLTE." For Android users: "Settings > Connections/Network & Internet > Mobile Networks and toggle on VoLTE calls or Enhanced 4G LTE Mode"