Viya, the leading telecommunications provider in the U.S. Virgin Islands, is pleased to announce the opening of a new authorized dealer location in a more convenient and accessible area in Cruz Bay, St. John. The move from The Marketplace to the heart of Cruz Bay is part of Viya’s commitment to enhancing the customer experience for residents of Love City. Please note that the store at The Marketplace will close on April 22, 2024.

The new authorized dealer store will officially open on Tuesday, April 23, 2024, welcoming customers to a prime location in the newly refurbished Viya space next to Caps. With extended hours from 9:00 a.m. to 6:00 p.m., Monday through Saturday, Viya customers in St. John will enjoy greater flexibility in managing their telecommunications needs.

CEO Geraldine Pitt stated, “Having an authorized dealer location in the hub of St. John is in keeping with our mission to reinforce a customer-first mindset. This is another milestone in Viya’s pledge to provide exceptional customer service and innovative telecommunications to the Virgin Islands community—on all islands.”

Viya remains committed to providing a seamless and convenient customer experience, offering a variety of transaction and payment options to meet diverse preferences. Customers can easily manage their accounts through the MyViya app, pay online, set up auto-pay, pay by phone, or choose to pay by mail or Dropbox.

To further enhance the customer journey, the new location features a convenient payment kiosk. Customers are also reminded that they can conduct transactions anytime using Viya’s online Customer Care and payment portal at www.viya.vi, or by calling 340-774-2PAY (2729), available 24/7.

“We want to be where our customers are, making it easy for them to access our services. We are confident our new authorized dealer will work diligently to keep St. John connected,” concluded CEO Geraldine Pitt.

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About Viya

Viya is the largest telecommunications provider located in the U.S. Virgin Islands (USVI), offering a full suite of telecommunications and entertainment services. Viya’s services—designed for both business and residential customers—include wireline and wireless voice service, fixed and mobile broadband, and cable television. These services are delivered over a hybrid fiber-coaxial wireline network and a state-of-the-art 5G wireless network serving St. Croix, St. Thomas, and St. John.