2G Network Decommissioning
- By October 31, 2026, 2G services nationwide will be phased out.
- Enjoy faster speeds for browsing and streaming.
- Experience clearer calls and improved network reliability.
2G Services Will Be Retired
- All 2G-only devices and SIM cards will stop working on our network once the transition is complete.
- You will be able to upgrade your SIM card for free at any One Store nationwide.
- As we upgrade our network infrastructure and strengthen 4G LTE, some customers may experience service changes.
Better Performance after the Upgrade
- Faster LTE data speeds.
- Improved voice quality.
- More reliable coverage and network stability.
Temporary Service Fluctuations
During the upgrade period in localized areas, you may temporarily experience:
- Occasional dropped calls.
- Reduced coverage in some areas
- Brief service interruptions while sites are being upgraded
How to know if I have a 2G device or SIM card.
1
Device Settings
Your phone is an older feature phone and does not support 3G or 4G LTE.
To check go to Settings >Mobile Networks.
If it only shows 2G/GSM or you DO NOT see a 3G/4G/LTE option, then you need to upgrade
2
How to check if you need a SIM upgrade
Check Your Signal bar, if it shows “2G”, “E” or “EDGE”
If you are experiencing very slow mobile data speeds with consistent buffering, you need to upgrade
We encourage customers to complete their upgrades as early as possible to avoid service disruptions during the transition.
