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Temporarily Suspend / Resume Service
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Temporarily Suspend / Resume Service
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Submission Date
Account Category
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Business
Residential
Business Information
Business Name
Contact First Name
Contact Last Name
Personal Information
Account Owner's First Name
Account Owner's Last Name
Mobile Contact Number
Email Address
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Account Suspension/Resumption Form
Request Type
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Suspend Service
Resume Service
Product Type
DSL
Fibre+Voice Internet
Land Line
Fixed LTE
Mobile
Biz Fibre
Connex
Wireless Voice
Effective Date (Suspension)
Effective Date (Resumption)
DSL Telephone Number
DSL Account Number
"To find account# dial *100*3*8# from a GTT phone. Enter 1 if you have a postpaid number. Select the account type followed by the phone number you wish to query. At the top of the message, you will see your account #. For more help, click the pink button on the right to chat with an agent".
Fibre Telephone Number
Fibre Account Number
"To find account# dial *100*3*8# from a GTT phone. Enter 1 if you have a postpaid number. Select the account type followed by the phone number you wish to query. At the top of the message, you will see your account #. For more help, click the pink button on the right to chat with an agent".
Landline Telephone Number
Landline Account Number
"To find account# dial *100*3*8# from a GTT phone. Enter 1 if you have a postpaid number. Select the account type followed by the phone number you wish to query. At the top of the message, you will see your account #. For more help, click the pink button on the right to chat with an agent".
Fixed LTE Telephone Number
Fixed LTE Account Number
"To find account# dial *100*3*8# from a GTT phone. Enter 1 if you have a postpaid number. Select the account type followed by the phone number you wish to query. At the top of the message, you will see your account #. For more help, click the pink button on the right to chat with an agent".
Mobile Telephone Number
Mobile Account Number
"To find account# dial *100*3*8# from a GTT phone. Enter 1 if you have a postpaid number. Select the account type followed by the phone number you wish to query. At the top of the message, you will see your account #. For more help, click the pink button on the right to chat with an agent".
Biz Fibre 500 Telephone Number
Biz Fibre Account Number
"To find account# dial *100*3*8# from a GTT phone. Enter 1 if you have a postpaid number. Select the account type followed by the phone number you wish to query. At the top of the message, you will see your account #. For more help, click the pink button on the right to chat with an agent".
Wireless Voice Telephone Number
Wireless Voice Account Number
"To find account# dial *100*3*8# from a GTT phone. Enter 1 if you have a postpaid number. Select the account type followed by the phone number you wish to query. At the top of the message, you will see your account #. For more help, click the pink button on the right to chat with an agent".
Documents
Attach copy of ID Card for Account Holder
One file only.
10 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx.
Attach copy of Power of Attorney
One file only.
10 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx.
Attach copy of ID Card for Authorized Representative
One file only.
10 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx.
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