In celebration of our second anniversary, One Communications is giving customers the opportunity to obtain discounted handsets when they sign up for select postpaid plans. The handset offers vary for each postpaid plan. Higher-value plans come with greater discounts on the devices. The promotional offers are outlined below:

This promotion runs from September 1st to September 30th.

Yes, this promotion will be offered at all One Communications retail stores.

This promotion is available to all customers, including new One Communications customers, prepaid customers who wish to be upgraded to postpaid and existing postpaid customers who can upgrade to a higher plan and receive the offer associated with that plan.

Yes, each handset in this promotion is tied to a 24-month contract (one year). This legally holds the customer on the postpaid plan that is paired with their chosen device. After that time, the customer can choose to remain on their existing postpaid plan, switch to another Eagle postpaid plan, or downgrade to prepaid if they wish.

If a customer chooses to end their contract before the 12-month period, they will be required to clear any outstanding charges and pay an early termination fee of $100,000. This will be stated in the contract, so customers will be informed before signing and collecting the handset.

No, all our handsets are locked to the One Communications network. Customers must have an existing One Communications SIM card to use with the phones. Alternatively, they can purchase a new One Communications SIM card or port their existing mobile number to the One Communications network to pair with the devices.

Yes, all promotional handsets come with the standard manufacturer’s warranty of six (6) months.

Existing postpaid customers can upgrade their current plan to a higher-value one and receive the handset offer associated with that plan. However, customers on a higher plan cannot downgrade to a lower-value plan and benefit from this promotion. Existing postpaid customers with active handset contracts can also partake in this promotion, but their contract period would be extended when they upgrade their plan to obtain a promotional handset.

Yes, this promotion is limited to one handset per eligible plan sign-up. Hence, if a customer upgrades their mobile number on either the Eagle More, Eagle Prime or Eagle Premium plan, they are eligible for one handset that is offered with their new plan. However, if they have two mobile numbers to upgrade, they are entitled to two handsets that are paired with their chosen plans.

Yes, all prepaid One Communications customers can keep their existing mobile numbers when they upgrade to the postpaid service. Customers without a One Communications number can also keep their existing numbers when they port into our network and sign up for one of the postpaid plans.  

No, customers can upgrade to any postpaid plan free of cost. However, an advance payment of either $5000 (for the Eagle More plan), $8000 (for the Eagle Prime plan) or $13000 (for the Eagle Premium plan) is required for the first month of service.

All prepaid balances on the customer’s account will be lost during the conversion process. However, there is a Postpaid Welcome Pack that will be added to the account once it is successfully upgraded to compensate for the prepaid balance. Additionally, any mobile credit on the account can be transferred to another One Communications prepaid number by the store representatives once provided.

Yes, SMS messages will be sent to all One Communications customers throughout the promotion period. Additionally, more information will be posted on our social media pages and in our WhatsApp channel.

For more information on this promotion, customers can visit any of our social media pages, view our WhatsApp channel, call 0663 to speak to one of our call centre agents or chat with us via https://onecommgroup.com/gy/contact-us/.