Discontinue Service

Submission Date

Personal Information

Account Owner's First Name

Account Owner's Last Name

Mobile Contact Number Phone number must be at least 10 digits long

Email Address

Confirm Email

ID Type

National ID

Passport

Drivers License

Service Discontinuation Form

What service do you want to disconnect?

Reason for Disconnection

Too Expensive

Dissatisfied With Service

Upgraded To Other One Communications Service

Switched To Another Provider

Migrating To Another Country

Moving To Another Address

Upgrading To Fibre

Other

Associated Land Line Number

Land Line Number To Disconnect

LTE Number to Disconnect

Mobile Phone Number to Disconnect

Please Indicate Your Fibre Telephone Number

Please Indicate Your Landline / DSL Telephone Number

Fibre Account Number To find your Fibre account# see below:
1. From a prepaid phone, dial *100*3*8# and enter the number you wish to query OR
2. Please check at the top right on your GTT bill.

Lanline DSL Account Number To find your DSL account# see below:
1. From a prepaid phone, dial *100*3*8# and enter the number you wish to query OR
2. Please check at the top right on your GTT bill.

Land Line Account Number To find your Land Line account# see below:
1. From a prepaid phone, dial *100*3*8# and enter the number you wish to query OR
2. Please check at the top right on your GTT bill.

Postpaid Mobile Account Number To find your Postpaid Mobile account# see below:
1. From a prepaid phone, dial *100*3*8# and enter the number you wish to query OR
2. Please check at the top right on your GTT bill.

DSL Account Number

New Service Provider

Effective Date

New Fibre Account Telephone Number

FSAN #

Documents

Attach copy of ID Card for Authorized Representative

One file only.
10 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx.

Attach copy of ID Card for Account Holder

One file only.
10 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx.

Attach copy of Power of Attorney

One file only.
10 MB limit.
Allowed types: gif, jpg, jpeg, png, pdf, doc, docx.

Customer Declaration

I hereby agree to clear any and all outstanding balances on my account

I am the Account Holder or Authorised Representative.

One Communications will communicate with you regarding this request by email only. An email will be sent to the address provided as soon as this request has been completed.

By clicking, you are giving consent to your data being stored in line with the guidelines set out in our Privacy Policy

I hereby declare that the information provided in this application is true, complete and correct to the best of my knowledge and belief. I understand that in the event that if my information is found to be false or incorrect at any time, this shall result in the termination and disconnection of my service(s) with One Communications. Where applicable, I do acknowledge the provision of false information may result in additional penalties pursuant to the laws of Cooperative Republic of Guyana.

Discontinue Service

Discontinue Service

Here is your convenient online application

Personal Information

Service Discontinuation Form

Documents

Customer Declaration

Here for support

We are here to help and support.