Postpaid is a service that comes with generous monthly allocations of data, SMS and minutes (including on-net & off-net). It works on a 40-day billing cycle. Customers are required to pay a fixed amount every month for these allotments, eliminating the need to manually top up or activate data plans.

• Off-net minutes are for calls to the other networks - ENet & Digicel
• On-net minutes can be used to call One Communications mobile numbers, fixed wireless and landline numbers.
• Any international calls are charged separately and will be reflected on the customer’s monthly bill.

Customers can sign up for any Eagle postpaid plan by visiting their nearest One Communications store, online chat support or visit onecommgroup.com/gy/mobile-service/).

Choose based on your monthly usage e.g data

• Light users: Eagle More (50GB)
• Moderate users: Eagle Prime (75GB)
• Heavy data users: Eagle Premium (100GB)

For new accounts, customers must present proof of their billing address with documents such as utility bills or bank statements. A valid form of identification is also required to register for a new account or verify ownership of a customer’s existing account. Any of the following will be accepted.

• National ID Card
• Driver’s Licence
• Passport

The plans mainly differ by data, off-network minutes/SMS, and price.

• Eagle More: 50GB, 300 off-net mins/SMS, $5,000
• Eagle Prime: 75GB, 500 off-net mins/SMS, $8,000
• Eagle Premium: 100GB, 750 mins / 500 SMS, $13,000
• Eagle Elite: 250GB, 1000 mins / 500 SMS, $20,000

No, customers can upgrade to any postpaid plan free of cost. However, an advance payment of the monthly charge will be required to avoid bill shock at the end of the month.

Yes, all prepaid One Comm customers can keep their existing mobile numbers when they upgrade to postpaid. Customers without a One Comm number can also keep their existing numbers when they port into our network and sign up for one of the postpaid plans.

All prepaid balances on a customer’s account will be lost during the conversion process. However, there is a Postpaid Welcome Pack that will be added to the account once it is successfully upgraded to compensate for the prepaid balance. Additionally, any mobile credit on the account can be transferred to another One Comm prepaid number by the customer representatives once provided.

Customers can check their current data, minutes & SMS allocations and outstanding charges by dialling *663# on their mobile device or visiting the MyOneComm portal.

All monthly payments on postpaid bills can be paid through:

The MMG App

• • Instructions: Go to Pay Bills > One Communications > One Mobile Postpaid, enter your postpaid mobile number, tap Proceed, enter the payment amount, and lastly select Pay Now.

Any MMG Agent

• • Any One Communications Retail Store
  • Your Local Bank

If data issues arise, restart or turn on Airplane Mode for 10 seconds, then turn it off and try accessing data again. You must also ensure that your APNs are configured correctly. Click here for instructions on setting up your APN on Apple and Android devices. For any additional guidance, dial 0663 to speak to one of our call centre agents.

Yes, roaming is automatic with all postpaid plans. However, ONLY the Eagle Prime, Eagle Premium and Eagle Elite plans offer FREE roaming to the United States, Panama and the West Indies cricket countries on specific network providers. Visit our roaming page here for more details. Roaming in other territories or on the Eagle/Eagle More plan will result in additional charges being incurred on the customer’s monthly bill.

If a customer exceeds their data allocation, they will still be able to access the data service, but the extra usage will be charged to their credit limit. Once their set credit limit is reached, their data access will be restricted until the following month, when the plan allocations refresh.

Yes, customers can either upgrade or downgrade their postpaid plan at any time by visiting a One Comm store or contacting customer support on 0663. However, plan downgrades may be restricted if the customer is bound to a legal contract for a handset offer.

No, unused allocations expire at the end of your billing cycle and do not roll over to the next month.

Upon missing a payment, the customer’s service may be temporarily suspended until the outstanding balance is paid. Late fees may also apply.

Customers can reach out to us via the live chat on the website, dialling 0663 to speak to a call centre agent, or by visiting their nearest One Communications store for one-on-one guidance.